RATE TIGER LAUNCHES ENHANCED ONLINE CUSTOMER SUPPORT
Hotel revenue management software supplier embraces web 2.0
London, April 2nd Rate Tiger today launches its website redesign offering ‘live chat’ to all prospective and existing customers. http://www.ratetiger.com
The company’s new online portal also offers more information on the business and its products.
The chat service – which operates in ‘real time’ - is one of many new customer focused functions available on the site.
The enhanced offering means Rate Tiger, one of the world’s leading online distribution and revenue management specialists, can give hoteliers the opportunity to receive on-screen advice while they are dealing with a busy reception desk; phone calls and guests.
Rate Tiger’s innovative new web service has been built with Web 2.0 functionality which means the site is even more user-friendly.
The system allows anyone logging on to the Rate Tiger website to interact with a real person at the company’s HQ. Customers and potential customers will be able to ask questions about the system and get informed answers back from experts on all Rate Tiger’s products.
“Rate Tiger believes in assisting its customers every step of the way from initial installation right through to maximising yield,” says Sascha Hausmann, COO. “By integrating ‘live chat’ onto our website, we can support our customers and offer potential customers the insight they need to use our products in the most efficient and effective way.”
When it comes to potential customers researching the best Rate Tiger product to manage their hotel inventory Hausmann says being able to exploit live interactivity with a real person will be invaluable.
“We’ve identified exactly what a potential customer needs to know when making an informed decision. This means hoteliers using our chat service to investigate our products can reach a right conclusion as to which of our software packages best suits their needs,” says Hausmann.
The company has also launched a number of new products in the past twelve months to enabling a larger number of hotels to take advantage of their software suites.
“Businesses should think seriously about integrating interactive technologies into their websites,” says Gargi Kundu, Creative Design Manager. “Web 2.0 is not about being flash but visitor expectations. Hoteliers are people who are used to using the internet as a consumer and for business.”
With the Lite and Pro versions Rate Tiger offers solutions for all ranges and sizes of hotels.
Rate Tiger products suites have been certified by Expedia and recently received its ISO27001 security certification.
Rate Tiger Products:
- RTShopper Pro/Lite
- RTAllocator Pro/Lite
- RTChannel Manager
- RTChannel Manager Plus
- RTWeb
- RTConnect
- RTCorp
About Rate Tiger
Rate Tiger has been a leader in Online Distribution Management tools since 2001 and continues to pioneer new technologies for the hospitality industry. Rate Tiger, by eRevMax, now operates in 60 countries and 415 cities across the world and has become the industry-wide benchmark for managing online distribution.
The Rate Tiger product portfolio enables hoteliers to switch from a time-consuming and complicated multi-channel process to a single point of entry to the market, hence allowing for easy update of distribution channels and travel portals, and rate comparison with competitors, in real-time.
Rate Tiger is headquartered in the US, with a second office in London (UK) and a technical development centre in India. eRevMax employs over 120 people across the globe. Rate Tiger is rapidly expanding across the European and American markets. For more information please visit http://www.ratetiger.com.